Research / Human Factors

Translating User Behavior to Product Requirements

HS Design’s User Research and Human Factors expertise enables our designers and engineers to examine a manufacturer’s capabilities in conjunction with the needs of the product’s end user. We believe user research requires close collaboration with our clients because understanding a client’s core competencies and manufacturing preferences is essential in order to accelerate the development process and reduce time to market.

Uncovering User Needs. HSD helps the client identify and recognize all of a product’s user groups along with their everyday behaviors — from the service tech that will repair the product, the scrub tech that will set up the product, and to the surgeons who may change their usual behavior to mitigate a challenge with the product. Our research goal is to uncover challenges during use and predict risks effectively during development so the final product can become the leader in its market.

Our Research Process

Pre-Study

Phase 0

  • Project Scope
  • Secondary Research
  • Study Planning
  • Generation of Analysis Tools

Data Collection

Phase 1

  • Site Visits and Observations
  • Human Factors Evaluations
  • Usability Studies

Data Analysis

Phase 2

  • User Behaviors
  • Use Errors and Risks
  • Data Management

Insight Translation

Phase 3

  • Key Insights
  • Product Requirements
  • Visualize Findings
  • Value Proposition

Application of Human Factors. HSD’s focused innovation process relies heavily on user research to verify that user needs are satisfied. During the initial research phase, HSD explores needs and product requirements through proven research methods including case observations, video ethnography, user interviews, and internal expert reviews. The HSD Research team operates under the guidance of IEC 62366 standard for the Application of Usability Engineering to Medical Devices and AAMI/ANSI HE75 Human Factors Principles for Medical Device Design, and examines a product’s potential risks use through heuristic evaluations, verification and validation studies, and other comprehensive methods.

Clinical Connections. Our experience and network of affiliated healthcare professionals obtains valuable research data through case simulations, pre-clinical testing, and clinical studies.

Our capabilities in User Research and Human Factors include:

  • Contextual Inquiry
  • Usability Testing via Formative and Summative studies
  • Heuristic Evaluations
  • Study Planning
  • Competitive Product Analysis
  • Human Factors and Risk Management Process
  • Strategic Design in Medical Device and Instrumentation